Paperly's Starter Kit: Different is Okay

Paperly's Starter Kit is different. Different can  sometimes feel good, but other times different can feel unsettling. I thought I'd take a moment to explain the rational behind Paperly's "different" Starter Kit.

The Past

Originally, Paperly's Starter Kit was $249. Wow! That was a big investment for a new Consultant. However, the Kit was full of samples, printouts of training & promotional materials, 2 different catalogs, etc. Unfortunately, the Kit was a big, heavy, cumbersome mishmash that didn't meet the needs of the Consultants for a number of different reasons:

• It was too expensive. The $249 price tag prevented too many from joining Paperly.
• The training & promotional materials were outdated almost as soon as they arrived on the new Consultant's doorstep. Paperly needed a more timely and accessible repository of documents.
• But most importantly, the samples were too generic. Sure, it's nice to receive a platter in a Floral design personalized with "Jane Doe". But what if the Consultant didn't like Florals?  Or didn't like the font we chose?  Or worse - what if her customers don't like Florals? Not surprisingly, the generic samples didn't generate the passion and enthusiasm from the new Consultants we had hoped.

We knew we had to make a change.  But equally as important, we knew we had to make Paperly different so that it would standout from the crowd.

The Present

In January 2012, Paperly launched its current Starter Kit and we believe it solves all 3 of the problems listed above: price, timeliness and passion.

• Paperly's Starter Kit is now only $99. We stripped away the extraneous pieces but retained everything critical for new Consultants to start and grow their Paperly business.
• Paperly's training & support documents are now available instantly online. As soon as a new Consultant enrolls, they can login to their Virtual Office and immediately begin reviewing critical training documents such as Paperly's "12-Week Roadmap to Success". Plus, we are no longer terrified of included an outdated promotion into the Kit; instead, it's always online and accurate.
• Most importantly, we removed many of the generic samples and instead began offering new Consultants "40% off for 40 Days".  Now Consultants can choose the exact product they want, in the exact design they want, with the exact personalization they want. We have found Consultants are 100x more passionate about a sample when it reflects their personal style.

We are confident the ability to personalize the Starter Kit with the exact products a new Consultant wants makes Paperly sufficiently different. Yes, sometimes it's unsettling to a new Consultant - i.e. "I now need to choose my samples?"  But all in all, we are VERY proud of Paperly's current Starter Kit.  And yet... in order to remain ahead of the curve, Paperly has further plans for what it offers new Consultants.

The Future

Paperly's Starter Kit needs to continue to evolve. The "40% off for 40 days" promotion has been a huge hit, so I expect to keep it.  And yet, I want to include additional samples into the Kit.  For example, it makes sense to include a Paperly-branded key chain or bag tag, doesn't it? And instead of single sheets of Paperly's notepads, we probably should include entire notepads, right?  Also, we could add some timeless promotional & training materials - such as Hostess Rewards, the Commission Plan, etc. - and not worry about these documents becoming extinct instantly.

In conclusion, I am confident Paperly's Starter Kit will always be a bit unique, but will always far exceed its primary purpose: To help Consultants start and build their Paperly business. In the end, I'm okay with being different.

- Jay Rudman, CEO, Paperly

Key Learnings from Conference 2012

Hard to believe a week has already passed since the conclusion of Paperly's first-ever Consultant Conference. I'm not sure about the attendees, but I'm still on a post-event high. The Conference was so much fun. I met an amazing team of Consultants. I certainly ate way too much. And oh yeah - I learned a ton! Below is a brief summary of a few topics we discussed at Conference.

Best Practices: What has Worked for You?
I asked the Consultants to form small groups and share what has worked for them - i.e. best practices - across 3 topics: (1) marketing their Paperly business, (2) getting more bookings and (3) improving the Paperly party experience.  Here are a few of the ideas they shared.

1. Marketing Your Paperly Business:  Facebook, email signatures, referral programs, mini look-books and in-package thank you notes.
2. Getting Bookings:  Teacher’s lounges, lead sheets, open houses, “party on the go”, bring my store to you and delivering products.
3. Party Experience: Prices on everything, image bank, samples of everything, thematic displays and taking pictures of your displays.

As you might imagine, it's impossible to capture all the ideas the Consultants shared, especially given the detail in which each was discussed, but I'm happy to provide additional details to anyone that is interested.  Simply contact me at your convenience.

Solving Paperly’s Heftiest Challenges
After sharing best practices, I then asked each group to tackle a couple of Paperly's most vexing corporate challenges: (1) enhancing Paperly's brand and (2) Paperly's technology. Here are a few of their solutions.

1. Enhancing Paperly’s brand: How best to describe Paperly, who’s Paperly’s typical buyer, brand Paperly’s “P”, standardization and templating of materials, ensuring Paperly’s brand is on all its products and including Paperly in all email signatures.
2. Paperly’s technology: Easy sharing of Paperly’s products/sales on all social media websites, focus on imagery in e-newsletters, emailed receipts rather than paper receipts and make MyPaperly a shopping focused website.

Again, I'm happy to elaborate if you'd like additional details. 

You may ask why I'm sharing these learnings. Well, I'm a big believer in sharing.  Sharing how smart Paperly's Consultants are; sharing how Paperly is listening to (and soon-to-be acting upon) Consultant feedback; sharing how Paperly is a continuously learning and adapting organization. I believe it's important for everyone - existing Consultants, potential Consultants, customers and hostesses - to know that Paperly is working very hard at becoming a world-class organization.  Nothing short of that will be accepted.

So thank you to everyone who contributed to the amazing learnings that occurred at Conference.  I'm already scheduling my next trip to visit Paperly's Consultants in their hometowns. My commitment to learning, and making Paperly the "right" organization, is tireless.

Regards,

Jay Rudman, CEO, Paperly

Paperly's 2012 Initiatives

As promised in my last blog piece, "Looking Forward to 2012", I'd like to elaborate on Paperly's 5 key initiatives for 2012: team building, Starter Kit, Fast Start program, marketing & promotion, and training & development.

Team Building

Someone once told me, "Paperly will only go as far as its leaders take it." I completely agree, so I have made it a top priority in 2012 to support the growth of Paperly’s leaders’ by helping them build their team. How? By allocating inbound leads to existing and future leaders who have met pre-established monthly criteria including personal sales, attending training sessions, and subscribing to Paperly's website & e-newsletter services. I am confident Paperly's current leaders will cultivate these leads into the next generation of leaders. 

Starter Kit

On January 1, Paperly launched a new and improved Starter Kit. The new Kit contains everything a new Consultant needs to successfully start and grow her Paperly business, including catalogs, order forms, loose samples and training guides. But of equal importance, the new Kit is less expensive ($99), will arrive faster (it'll ship in 1-2 business days) and will provide the opportunity to receive more personalized products. To that latter point, take a look at Paperly's new program titled, "40% Off for 40 Days".

Fast Start Program

On a personal note, I'm aghast at how many new Consultants never attend a Paperly training session. Of course, I cannot force them, but I can reward them when they participate. Thus, in 2012 I will post a list of activities I expect all new Consultants to complete, and as they're completed, Consultants will earn Paperly Dollars.  These Paperly Dollars can then be used to purchase additional samples, personalized products or business supplies... all of which will help the Consultant grow her business bigger and faster.

Marketing & Promotion

I appreciate that not all sales will occur at a party. Therefore, I have decided to extend Paperly's Free Shipping promotion for the foreseeable future, thereby enabling easier one-to-one sales. I'm also excited to announce that Paperly will launch an e-newsletter service that'll make it significantly easier for Consultants to stay connected with their Customers. Lastly, Paperly is committed to continuously expanding its offerings - such as personalized and branded signs, car clings, banners, etc. - within its Marketing Portal.

Training & Development

Last, but certainly not of least importance, is Paperly's commitment towards training and development in 2012. We have already established our yearlong training calendar, making it even easier for our Consultants to stay abreast of Paperly's latest programs and announcements. We also will begin in February our 3rd Future Leaders Program. And finally, we're holding our first ever National Conference, plus we're hoping to hold our 2nd President's Council in the summertime.

Of course, these 5 initiatives are only the beginning.  We already have so many other amazing things planned for 2012 including a free cruise for those who earn it, new products, a completely redesigned single-catalog approach, and so much more.  I hope you decide to ride the wave, because I'm confident 2012 will be a year like none other at Paperly.

Regards,

Jay Rudman, CEO, Paperly

Looking Forward to 2012

Wow, 2011 was another outstanding year for Paperly - thanks to an amazing team of employees, Consultants, Hostesses and customers.  I truly appreciate everything you do for Paperly.

A few qualitatively highlights of 2011 include:

• Dozens and dozens of new, personalized products including coasters, bag tags, design kits, dry erase boards, note cubes, tri-fold photo cards, picture frames and water bottles.
• A new preview technology.  (Feel free to test a sample of our preview capabilities.)
• Graduating our first 2 classes from Paperly's Future Leaders Program.
• Conducting our inaugural President's Council in Chicago in June.
• Significantly enhancing Paperly's marketing efforts, including launching Paperly's Marketing Portal, creating a Paperly YouTube channel and being recognized by the Direct Selling Association for ethical business practices.

Quantitatively, Paperly had another blockbuster year in 2011, including:

• 142% jump in new Consultants. Paperly now has 170+ Consultants located in 34 states coast-to-coast.
• 47% increase in commissionable sales. We love bigger and bigger payouts to our Consultants!
• ~$440 in average commissionable sales per Paperly party.

However, Paperly is NOT resting on our laurels.  We know we have a TON of additional work to do to become the world-class organization we're aiming to be.  Our 2012 initiatives can be broken down into 5 key categories: team building, Starter Kit, Fast Start program, marketing & promotion, and training & development.  I plan to discuss each of these initiatives in my next blog post.

Until then, thank you again for the successes of 2011, and I wish you and yours a happy, healthy holiday season.

Regards,

Jay Rudman, CEO, Paperly

Paperly's Future Leaders Program

In 2011, one of Paperly's top priorities has been to teach its Consultants how to grow their Paperly business via a rigorous Leadership and Development program. Thus, in early 2011, we led our first class through Paperly's inaugural Future Leaders Program. Four of Paperly's top performers graduated after undergoing a challenging four month program. Next month, I am excited that Paperly will graduate its second Future Leaders class. Congrats to all the grads.

So what is Paperly's Future Leaders Program (FLP)? The objective of the program is to help currently successful Consultants develop the skills and habits necessary to dramatically advance their Paperly business: i.e. more parties, higher sales and larger teams. In short, the FLP will teach Consultants a process, that when followed, should help them create consistently improved results.

Future Leaders are chosen because of their initial success as well as their strong desire to succeed with Paperly. Paperly commits significant time and effort to help Future Leaders become even more successful. In return, Paperly expects its Future Leaders to make an equivalent commitment, including:

• Attend all 4 monthly FLP calls.
• Attend all regularly scheduled, Consultant-only training calls on the 3rd Tuesday of each month.
• Conduct at least ___ parties per month. The number of parties is determined collectively by the group to ensure buy-in by all.
• Complete all homework assignments. 

The monthly FLP calls cover a range of topics, including but not limited to:

• Advanced Personal Selling
• Building Your Business by Building Your Team
• Leading and Developing Your Team

I am proud of the Future Leaders Program Paperly has put together. I know we have a long way to go to build a best-in-class leadership and development program, but I feel we're on the right path.  I am a big believer that Paperly will only go as far as its leaders take it. Therefore, i am committed to ensure training will remain a top priority in 2012.

- Jay Rudman, CEO, Paperly

Paperly’s First-Ever National Consultant Conference

You might have seen, Paperly recently announced that it is hosting its first-ever national Consultant Conference in January 2012 in Atlanta, GA: http://www.Paperly.com/paperly-press-2011-08-Conference.asp. Personally, I am very excited to gather Paperly’s best: to share best practices, to brainstorm potential improvements, and best of all, to create life-long friendships.

Being Paperly’s first Conference, I readily admit, it’s a work-in-process. We’re fairly settled on our keynote speaker, which we hope to announce soon. We’re also working on a "brand" for the Conference… something that encapsulates the central message for Paperly in 2012. Again, we plan to announce that soon.

Beyond those announcements, we are committed to ensure two core activities occur at Conference:

1. Yes, it’s important that Paperly shares with the attendees its vision of the future. However, equally as important, Paperly will provide significant time and opportunity for Consultants themselves to share what is/isn’t working for them, to suggest changes that could dramatically improve their businesses, and to work in small groups to address some of Paperly’s greatest challenges. I know the true value of Conference will be this Consultant-to-Consultant sharing.
2. Equally as exciting, Paperly plans to launch at Conference its new "One Catalog" which will combine its two existing catalogs: Everyday Collection and Special Occasions. The "One Catalog" concept arose from Consultant feedback and will greatly reduce potential confusion as to which product comes from which catalog.

Again, more announcements will be forthcoming about Conference. In the meantime, we hope you register to attend. The fee is incredibly reasonable, especially since attendees can either pay their attendance fee in installments, or better yet, attend for free (see the last page of the announcement to learn how)! Additionally, and this shouldn’t be glossed over, everyone is invited to attend – Consultants, spouses/significant others, existing teammates and potential teammates. I feel it's important to be inclusive, because it's the Consultants’ support network that enables them to focus on Paperly. I cannot wait to thank all of them for their support.

I am so excited for Conference and I cannot wait to see you in Atlanta!

Regards,
Jay Rudman, CEO, Paperly

Key Learnings from Washington DC / Baltimore Trip

Last week, I had the great fortune of traveling to Washington DC and Baltimore to meet with Paperly's amazing team of Consultants in that area. In less than 2 days, I had 2 lunch meetings, attended 2 parties, and probably drove 2 much (pun intended). I must admit, I learned so much (as I always do when I conduct field visits). In fact, there were simply too many ideas and suggestions to outline here. However, I wanted to give you a couple of truly key learnings.

#1 Key Learning: Simplify

Paperly needs to vastly simplify its parties. Honestly, a Paperly party should be a 4 hour event: 1 hour pre, 2 hours at, 1 hour post. To ensure that occurs, we need to consider potentially radical changes, such as:

• Moving to 1 catalog as opposed to 2
• Simplifying the catalog (i.e. less color options, less fonts, etc.)
• Enabling direct ship of products at a reasonable price, and perhaps, shipping as ordered rather than waiting for the party to close
• Continuing to reduce the error rates
• Improving the labeling of samples

I cannot promise Paperly will deliver on all of the above suggestions (for a variety of a operational reasons), but they are all worthy of in-depth exploration.

#2 Key Learning: Enhance Support Processes
Paperly could also dramatically help its Consultants by improving its support processes. Such processes begin from the moment the Consultant joins Paperly and continue all the way through the delivery of the product. Areas of improvement might include, but are not limited to:

• Provide a "90-Days to Success" roadmap for all new Consultants, so they know exactly what they need to do to be successful.
• Provide a "recruiting packet" so Consultants can successfully deliver key messages to potential team members.
• Provide better email invitation options/templates, be it for Paperly's system or third-party systems.
• Provide a better reward and recognition program. For example, how can Paperly make Paperly Dollars more effective?
• Provide more timely tracking of packages, so Consultants can communicate more effectively with existing and anxious customers.

Lots of food for thought, right? I greatly look forward to tackling these issues - collaboratively - because I know together, we can make Paperly a truly great company.

And finally, before finishing this entry, I wanted to thank the amazing team I met with: Crystal, Pam, Tammy, Kate, Nancy, Kristen, Tracie and Hilary (see photos below). I am super excited to know you are going to help continue to drive Paperly forward... the sky is the limit.

Regards,

Jay Rudman, CEO, Paperly

A Retrospective: Special Occasions 2008

As we prepare to release Paperly’s Special Occasions catalog for 2011-12 (available on April 1, 2011), I thought it would be fun (and eye-opening) to write a retrospective on catalogs from Paperly’s past. Below is the second in the series. My first blog entry focused on Paperly’s original catalog, Everyday Collection 2007. The entry below discusses Paperly’s very first Special Occasions catalog.

While there were many positives that came out of this initial foray into a Special Occasions catalog, there were many mistakes we made and learned from, including:

• In an effort to be cost conscious, we shrunk the size of the catalog to 8.5” x 5.5”. Big mistake! Unfortunately, it made this catalog seem inferior compared to the 8.5” x 11” Everyday Collection catalog. Lesson learned: Always make your catalogs the same size!
• We introduced a gorgeous set of stationery that included 30 flat notes and envelopes, packaged within a sturdy, well-designed gift box. We loved it! Unfortunately, to make a reasonable margin on it, we needed to price the product at $75! Wow – lesson learned: There is a price point that cannot be exceeded. We now aim for all personalized gifts to fit within the $19.95 - $34.95 price range.
• One of the catalogs most popular products was 300 memo sheets stored in a gorgeous linen holder for only $30. It was a hit! Actually, it was too big of a hit, because we quickly sold out and our manufacturer couldn’t replenish the product fast enough. For the first time, Paperly had to tell its Consultants that we were back-ordered. Yuck! From that point forward, I vowed to never let Paperly get into a foreseeable backorder situation like that again.

Whew – lots of mistakes, but lots of success too. We quickly learned of the market’s insatiable appetite for reasonably priced, personalized beverage napkins, guest towels, teacher gifts and notepads. All those items continue to be strong winners for Paperly.

I must admit, it is fun looking back at Paperly’s past catalogs. I can’t wait to write about Paperly’s next one.

Until then,

Jay Rudman, CEO * Co-Owner, Paperly

A Retrospective: Everyday Collection 2007

As we prepare to release Paperly’s Special Occasions catalog for 2011-12 (available on April 1, 2011), I thought it would be fun to start a retrospective series on catalogs from Paperly’s past. So let’s dial the time machine way, way, way back to Paperly’s very first catalog, Everyday Collection 2007.

Being our very first catalog, boy did we make a lot of mistakes with it! Here are just a few key learnings we discovered:

• The catalog had no pricing! How is that possible, you ask? Well, we envisioned the catalog to be a mere complement to a 3-ring album we had put together, so we put pricing in the album but not in the catalog. Big mistake! We quickly learned that the catalog needed to stand on its own… and soon, we ditched the album altogether.
• There were no exclusive products! Instead, Paperly used other company’s designs and passed along orders to those companies. Big mistake! Without exclusive designs, customers asked why purchase from Paperly as opposed to the designers directly. Plus, without owning the designs, there isn’t enough margin to pay our Consultants the commissions they deserve.
• We showcased the designs, but not the product! For example, we’d show an icon of ballet shoes, but we wouldn’t show that icon on a flat note, folded note, luggage tag, address label, etc. We learned that customers need to see the product in use, as a flat note – for example – and preferably in a photo, so depth, contrast and scale were all readily evident.

I could probably go on and on about other mistakes we made with this first catalog, but the important thing is we quickly learned from our mistakes and our catalogs have continued to get better and better.

My next blog entry will discuss Paperly’s first Special Occasions catalog!

Until then, 

Jay Rudman, CEO * Co-Owner, Paperly

So Many Reasons to be Thankful

With Thanksgiving arriving tomorrow, I’d like to take a moment to send a "thank you" to everyone that has made 2010 an amazing year at Paperly:

To Paperly’s Consultants: Thank you for sharing Paperly with your friends and family members. You're the ones "out in the field". You're the ones doing the day-to-day to make Paperly successful. Without you, Paperly wouldn't exist. So thank you for being the best team I could have ever asked for.

To Paperly’s Staff: Thank you to Cindy, Jenny, Kristin, Susan, Jenna and the others who answer the phones, submit orders, manage our books, and do everything possible to make the Paperly experience a smooth (and hopefully, fun) one. I am very lucky to have such an amazing staff to work with.

To Paperly’s Customers: Your ideas, feedback and – of course – purchases, drive Paperly forward. Thank you for making Paperly better every single day.

To Paperly’s Hostesses: Thank you for inviting your friends, family members, neighbors and colleagues into your home so they too can fall in love with Paperly’s products. True, the free and discounted products you earn are a nice perk, but not a moment goes by without me wishing to thank you for your efforts.

And finally, thank you to all the printers, designers, software developers, service providers and others who have helped make Paperly’s future appear so bright.

I wish you and yours a very happy Thanksgiving.

Sincerely, Jay Rudman, CEO * Co-Owner, Paperly

Broad and Deep

Paperly is very excited to announce that it now has Consultants located in 30 states coast-to-coast. Below is a map which highlights our expansive coverage across all 4 corners of the United States.

As the map above illustrates, I strive to grow Paperly both broad and deep. What does that mean? Broad means I want to build an organization that covers all 50 states, and ultimately, expands internationally. Deep means I want to build an organization deeply rooted in teams that serve local communities and are guided and mentored by Leaders.

To me, Paperly needs to be both broad and deep to succeed. If one falls out-of-balance, then Paperly will fall out-of-balance too. Why?

Let’s assume Paperly forgets about being broad. For example, let’s assume Paperly becomes too concentrated in one geographic area. Or perhaps the vast majority of Paperly’s sales occur from one Consultant and her team. If either scenario occurs, you can imagine what would happen if that geographical area became economically depressed, or if that star Consultant decides to leave Paperly… Paperly’s performance would suffer dramatically.

Oppositely, let’s assume Paperly forgets about being deep. For example, let’s assume Paperly has hundreds and hundreds of Consultants all reporting into Home Office – i.e. no teams, no downlines, no mentors, no leaders. Clearly, Corporate cannot play all these roles. It’s simply too taxing. There’s little doubt that leading and mentoring works better from like-minded Consultants out in the communities. If Paperly forgets about being deep, then it can also forget about being successful.

The examples above highlight the precarious balance Paperly must find between broad and deep. As the map above shows, I think we’re doing a good job at it. But to spur additional breadth (and ultimately depth), Paperly is offering a very limited time promotion, expiring this Sunday (11/07/10):

Be the first to enroll in 1 of the 20 states Paperly does not currently operate within

and Paperly will give you 50% off your own 2010 holiday card order!

learn more >

I’m confident one day soon, Paperly will operate in all 50 states – even internationally – with hordes of Team Leaders in each state. I can’t wait.

Regards,

Jay Rudman, CEO * Co-Owner, Paperly