Uplifting Words

Because of Paperly’s 2 new catalog launches (Everyday Collection 2010-11 and Holiday 2010), for the past 2 weeks, I’ve either been overseeing my data entry team or performing data entry myself… hour after hour. The work is both tedious and exhausting, yet the attention to detail must remain high, because an error can create dramatic consequences (i.e. a bad customer experience, a wrong price, etc.)

Fortunately, while doing data entry, the Paperly team was also shipping out the new catalogs and sample sets to our team of Consultants, which now reaches across 27 states coast-to-coast. I say "fortunately" because as the new catalogs and sample sets arrived on the doorsteps of Paperly’s Consultants, I started to receive phone calls, voicemails, emails and Facebook postings about how much they LOVE what they received. Those kind words gave me the extra fuel required to plod along with the data entry. So, thank you to all the Consultants who shared such kind words about our new designs.

I thought you too might enjoy a few of their comments: 

• "My catalogs and samples arrived yesterday… They look great! I gave out several sets at a football game today and got a good response."
• "SO excited to receive the catalogs & samples today - Everything looks so beautiful, and I can't wait to share it all..."
• "I received my new catalogs and samples sets today!!! I LOVE EVERYTHING!!!! I can't wait to share the new designs with my friends and family."

Here’s my favorite from a Consultant as she eagerly awaited the arrival of her catalogs:

• "I keep waiting by the front door for my box o' catalogs every day @ 530! Can't wait to get them in my grubby hands!"

And finally, although a bit unrelated, I received this quote today, from a new enrollee, and I loved it so much, I wanted to share it:

• "After looking through the catalogs for all of 3 minutes, I made my decision to join her team."

Wow! It is words like that which keep me going. And now, back to data entry.

Regards, Jay Rudman, CEO * Co-Owner, Paperly

Anatomy of a Launch

My apologies for the delay in posting this latest blog entry.  Although it’s not an excuse, we are in the midst of launching 2 new catalogs next week: Everyday Collection 2010-11 and Holiday 2010.  The entire Paperly community – Consultants, Customers, Hostesses and employees – is very excited about the launch.  That said, I thought you might find it interesting to read the basic steps that occur prior to such a massive unveiling.  Please note, I’ve grossly simplified each step below, but I’m hoping to give you an idea as to what occurs “behind the curtain” at Paperly.

• 6 months prior: Paperly aggregates all the feedback it has received from its Consultants, Customers and Hostesses about its designs.  By mapping strengths and weaknesses, Paperly is able to identify what direction its future designs might head.
• 5 months prior: Paperly begins to marry its new design ideas with its team of designers.  For example, one designer might be a better illustrator while another might be better at geometric patterns.
• 4 months prior: Initial design ideas are reviewed and feedback is given to designers.
• 3 months prior: Final designs are agreed upon, and then, designs are carried through all product types (i.e. gift stickers, address labels, etc.)
• 2 months prior: The design of the catalog begins.
• 1 month prior: Loose samples are printed and quality checked.  Photos are taken of the loose samples.
• 2 weeks prior to launch: Catalogs go to the printer, e-catalogs are created and the website begins to be populated with products.
• 1 week prior to launch: Boxes are packed full of catalogs/sample sets and shipped.  At times, it’s hard to find a square inch of Paperly’s office that isn’t covered in boxes!
• Launch!

Of course, this series of events completely skips over the marketing, promotion and training that needs to occur in parallel.  As you can tell, a catalog launch is a Herculean effort.  But boy, is it worth it when the positive feedback starts pouring in from Consultants, Customers and Hostesses.  Of course, by then, we can’t bask in our success, because we are already behind in started on our next catalog!

Regards,

Jay Rudman, CEO * Co-Owner, Paperly

Paperly's Co-Founder, Cindy Rudman, Shares her Vision

Cindy Rudman, President and Co-Founder of Paperly (www.Paperly.com), has been in the stationery industry for 10+ years. She created the following video to share her vision behind Paperly, including:

1. The reasons for creating Paperly

2. Paperly’s core principles

3. The importance of balancing life and career

4. The belief that the handwritten note is alive and well

Enjoy the video, and as always, please contact me if you have any questions.

Regards,
Jay Rudman, CEO * Co-Owner, Paperly

Paperly’s Own Triathlon

Last weekend, I completed my 5^th triathlon.  (No, not an Iron Man… I’m not that crazy!)  For the uninitiated, a triathlon combines 3 separate disciplines – swimming, biking and running – into one event.  I love participating in triathlons, because I love the challenge of trying to excel at three things at once.

What do triathlons have to do with Paperly? Perhaps more than you can imagine.

When speaking to Consultants, I often ask, “How do you judge the success of a party?”  Most every Consultant immediately replies, “By how much I sell!”

To me, that answer is analogous to focusing exclusively on the swim portion of a triathlon and completely ignoring biking and running.  A triathlete can never be successful if she only focuses on one discipline.

Instead, like a triathlete, a successful Consultant needs to view a successful party as the combination of 3 disciplines: selling, booking and recruiting.  At Paperly, we suggest our Consultants aim for $600 in sales, 2 bookings (i.e. future parties) and 1 recruit (i.e. future team members).

Without sales, the Consultant earns no commissions.  Without bookings, the Consultant has no future.  And without recruits, the Consultant’s earnings are limited to her own efforts, rather than the collective effort of her team.

Only when a Consultant completes Paperly’s version of a triathlon can she truly say, “I had a successful party!” Go Paperly triathletes, go! I’m rooting for you.

Regards,

Jay Rudman, CEO * Co-Owner, Paperly

A Note to Husbands

Not all of Paperly’s Consultants are wives, but many are.  And near the top of the list of things I inevitably hear from potential female Consultants is, "Let me discuss this with my husband."

As a husband myself, I completely agree.  After all, I too would want to discuss Paperly before my wife became a Consultant.  (Hypothetically, of course, since my wife, Cindy, is a co-owner of Paperly already!)  The wife-husband conversation makes perfect sense.

However, I NEVER hear from the husband directly.  I only get his thoughts through the wife.  And so, I thought I’d write this blog entry as a note to all the husbands out there.

(Potential Consultants: Feel free to print this out and hand it to your husband prior to your conversation with him.)

~~~~~~

Dear Husband of Potential Paperly Consultant,

My name is Jay Rudman and I’m the CEO and Co-Owner of Paperly.  Because I know you have questions prior to your wife joining our remarkable team of Consultants, I thought I’d try to answer some of your most common questions up-front.

1. Happy to answer all of your questions!  The very first thing I want you to know is, “please don’t be shy.”  This is a *big* decision, a family decision, and I’m happy to answer all of your questions.  Simply call or email me (773.661.1357 or jay@paperly.com) and I’ll reply directly and honestly.  It’s important for you to know that Paperly is a family-based business, and therefore, we try to be as open and honest as possible. So please call/email and ask.  We’re happy to answer.

2. No, Paperly is not going to steal your money.  I can say this, because I’m a husband too… husbands can be a bit cynical.  We husbands believe that all *big business* is out to steal money from *regular folks*.  Maybe other businesses (although I’m a bit more optimistic than most), but certainly NOT Paperly.  We’re in business to ensure our Consultants are successful.  When they’re successful, Paperly will be successful too.  Honestly, our Consultants, Hostesses and Customers come first.  So bluntly, no – we’re not going to steal your money!

3. Yes, Paperly does offer a real earning opportunity.  It would be ridiculous for us to say, "join Paperly and earn $1 gazillion in 1 week."  Anyone can see through that sham.  But Paperly does offer a real earning opportunity.  Commissions can be significant on both personal and team sales.  Candidly, Paperly is too young to have $100,000+ Consultants yet, but I see no reason why that couldn’t happen someday soon.  And wouldn’t it be nice to say your wife was the first?

4. What happens if it doesn’t work out?  Paperly has worked very hard to be a member of the Direct Selling Association (dsa.org) which requires a very stringent buyback policy. Please read Paperly’s at www.Paperly.com/policy-statement.asp.  In short, Paperly will repurchase re-sellable contents of your wife’s Starter Kit within the first 12 months at 90% of the price paid by her.  Of course, this completely glosses over the fact that the Starter Kit is such a minimal investment to start with, especially the potentially unlimited upside.  Nevertheless, Paperly's buyback policy does remove some uncertainty.

Of course, there are many, many more questions that you may have, and again, I’m happy to answer them one-on-one (773.661.1357 or jay@paperly.com).  But before concluding this letter, please appreciate the passion, the enthusiasm and the desire your wife has towards wanting to be successful with Paperly.  I humbly request that you let her try; she’ll likely erase all your doubts within days.

Regards,

Jay Rudman, CEO * Co-Owner, Paperly

All the Pieces are in Place

Time for full disclosure…  Although we know stationery (we’ve been in the industry for 10+ years), we’re still learning a lot about direct selling.

In 2007, we launched Paperly by crisscrossing the United States, conducting a half dozen test parties.  In 2008, we invited 6 Consultants – yes, only 6 – to join Paperly.  We purposely kept the community small to ensure we could deliver quality products in a timely manner at a reasonable cost before we announced Paperly to the world.   In 2009, we invested significantly to enable Paperly to grow unhindered.  For example, we spent months customizing a world-class Web solution to enable Consultants to place orders online, manage their back office virtually and post online shopping events.  See www.MyPaperly.com/paperly for a demo.

Now, it’s 2010 and we are not slowing down a bit:

• We’ve introduced a new Starter Kit option, priced at only $99, to allow new Consultants the opportunity to quick-start their business with minimal investment. (http://www.paperly.com/kit.asp)
• We’ve introduced a new Commission & Career Plan so we can return every last penny possible back to the Consultants.  For example, the maximum commission on personal sales volume has increased from 25% to 38%!
• We’re fervently working on 2 new catalogs (Everyday Collections 2010-11 and Holiday 2010), plus a Future Leaders program - both to be released soon!

I share all of this, because honestly, all the pieces are now in place for Paperly’s Consultants to be wildly successful.

I just did a quick analysis and discovered that in 2009, 62% of Paperly’s sales occurred from September thru December!  That means, if you're already a Consultant, it’s time to fill your calendar through the end of 2010.  However, if you're not yet a Paperly Consultant, there may be no better time to join than now.

I’m proud of the progress Paperly has made.  Now that all the pieces are in place, the future is truly limitless.

Regards,

Jay Rudman, CEO * Co-Owner, Paperly

My Paperly Story (by PegiC, Consultant)

I have always loved personalized items. Just about anything personalized had always been a hit with me. Giving or receiving a gift that has been made specifically for you is very special and unique. I still remember, long ago, receiving a box of stickers with the letter P surrounded by pastel flowers. I rarely used the stickers but clearly remember considering them one of my most prized possessions. There are a variety of other personalized items that I have acquired over the years. I still have some and others that have been lost along the way, but they have all had great meaning to me.

In addition to my love of personalized items, I have a real soft spot for stationery. I’m not just saying this for the purposes of this blog – I really love stationery. Even when I was younger and only wrote thank you notes as a result of nagging from my parents, I loved visiting card or gift stores that carried unique note cards, paper, invitations and the like. For me picking out my wedding invitations, and other stationery that was used for the big day, was the very best party of the planning process. The ladies in the invitation store knew me well. My husband would run the other way when I brought up the invitation subject, not understanding why I was spending so much time deliberating on the perfect one. That being said I finally picked a very simple, traditional invite that I still love today. I have it framed next to my daughter’s framed birth announcements. I am very proud of these simple pieces of paper that have become decorative pieces that represent great events in my life.

Given the fact that I really enjoying picking out, giving and receiving personalized gifts and stationery, becoming a Paperly Consultant seemed like it would be a perfect fit. My husband actually found out about Paperly online. We were both interested in having me pick-up some part time work. With our kids getting a bit older, I had the time to put aside a few hours a day to work. The commitment, on both a financial and time level, did not seem overwhelming. Of course I had a bunch of questions: What was the quality of the product? Who would I get to have parties and/or make purchases? Would people like Paperly’s products? Now that I have been a Consultant for about 7 months all of these concerns have been erased. There were no hidden costs or obligations. People love the products. It’s great to have a party and see the excitement in the guest when they realize what Paperly has to offer.

Being a Paperly Consultant has been a wonderful experience that I feel very lucky to have stumbled upon. I am so excited, along with many of my clients, to see what is in store for the new catalog and the holidays. I feel confident that with continued effort and focus on my end the opportunities as a Paperly Consultant are endless.

PegiC, Paperly Consultant (http://mypaperly.com/pegiconnors)